Refund policy

Thank you for shopping with us! We take pride in offering unique and high-quality vintage and second-hand items. Please read our no-return policy carefully before making a purchase.

No Returns on Second Hand Items

Due to the unique nature of our inventory, all sales of vintage and second-hand items are final. We do not accept returns, exchanges, or offer refunds for these items. This policy is in place to ensure that our customers receive the highest quality and most authentic products possible.

Quality Assurance

We take great care to accurately describe and photograph each item in our store. We provide detailed information on the condition, size, and any notable flaws or wear. If you have any questions or need additional information about an item, please contact us before making your purchase. We are happy to provide more photos or details to help you make an informed decision.

Exceptions

We understand that exceptional circumstances may arise. If you believe there is a significant issue with your order that was not disclosed in the product description, please contact our customer service team within 48 hours of receiving your item. We will review your case and work with you to find a satisfactory resolution.

Contact Us

For any inquiries or assistance, please reach out to our customer service team at hello@urbanvintage.co.za or +27793412006. We are here to help and to ensure your shopping experience is a positive one.

Thank you for understanding and for supporting our online store. We appreciate your business and hope you find treasures that you will cherish for years to come!

Best regards,

Your Urban Vintage Team